Jeanette Farrar understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.jeanettefarrar.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested. Your acceptance of this Privacy Policy is requested when you:

• Make a purchase on our website.
• Subscribe to our free masterclass(s) in exchange for your email address.

By completing these actions, you acknowledge that you have read and understood our Privacy Policy, and you consent to the collection, use, and storage of your personal information as outlined.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

2. Information About Us

Our Site is owned and operated by Jeanette Farrar, a sole trader registered in England under the name Jeanette Farrar.

Registered address: 61 Bridge Street, Kingston, HR5 3DJ.

For data protection matters, please contact:

• Name: Jeanette Farrar
• Email address: [email protected]
• Postal Address: 61 Bridge Street, Kingston, HR5 3DJ.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

15. The right to be informed about our or collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
16. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
17. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
18. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we Please contact us using the details in Part 15 to find out more.
19. The right to restrict (i.e. prevent) the processing of your personal data.
20. The right to object to us using your personal data for a particular purpose or purposes.
21. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
22. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
23. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.

6. What Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out in the below, using the methods also set out below. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any special category’ or ‘sensitive’ personal data AND/OR personal data relating to children AND/OR data relating to criminal convictions and/or offences.

Data Collected and How We Collect It

We may collect the following types of personal data based on your interactions with our Site:

Identity Information

Examples: Name, title.

How we collect it: Directly provided by you through forms on our Site, such as when creating an account or signing up for a service.

Contact Information

Examples: Email address, phone number.

How we collect it: Collected when you subscribe to our masterclass, fill out a contact form, or communicate with us via email.

Business Information

Examples: Business name, job title, profession.

How we collect it: Provided directly by you during account setup, purchases, or when registering for services.

Payment Information

Examples: Card details, bank account numbers.

How we collect it: Collected through secure payment processors when you make a purchase on our Site. Please note, we do not store full payment information.

Profile Information

Examples: Preferences, interests, login details, purchase history.

How we collect it: Gathered through your interactions with our Site, such as account setup, chosen preferences, or purchase activity.

Technical Information

Examples: IP address, browser type and version, operating system.

How we collect it: Automatically collected through cookies and other tracking technologies when you visit our Site.

Data from Third Parties

Examples: Technical information, contact details, profile information.

How we collect it: May be received from third-party providers, such as payment processors or social media platforms, if you interact with us through those platforms.

7. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The below describes how we may use your personal data, and our lawful bases for doing so:

How We Use Your Data

We use your personal data for the following purposes, along with the types of data we use and the legal basis for doing so:

Registering You on Our Site

Data Used: Identity information (e.g., name, email).

Lawful Basis: Performance of a contract (necessary for creating an account).

Providing and Managing Your Account

Data Used: Identity and contact information.

Lawful Basis: Performance of a contract (necessary to manage account features).

Providing and Managing Access to Our Site

Data Used: Technical information (e.g., IP address, browser type).

Lawful Basis: Legitimate interests (to maintain secure and user-friendly site access).

Personalising and Tailoring Your Experience

Data Used: Profile information (e.g., preferences, interests).

Lawful Basis: Legitimate interests (to enhance user experience and relevance).

Administering Our Site

Data Used: Technical information (e.g., IP address, browser type).

Lawful Basis: Legitimate interests (to improve functionality and monitor site performance).

Administering Our Business

Data Used: Identity, contact, and transactional information.

Lawful Basis: Legitimate interests (for business continuity, financial records, and audits).

Supplying Products and Services

Data Used: Identity, contact, and payment information.

Lawful Basis: Performance of a contract (to fulfil your purchase).

Managing Payments

Data Used: Payment and transactional information.

Lawful Basis: Performance of a contract (necessary to process payments).

Personalising and Tailoring Products and Services

Data Used: Profile information (e.g., interests, purchase history).

Lawful Basis: Legitimate interests (to tailor offerings based on user preferences).

Communicating with You

Data Used: Contact information (e.g., email address).

Lawful Basis: Legitimate interests (to respond to inquiries, provide updates).

Supplying Marketing Information

Data Used: Contact information (e.g., email address).

Lawful Basis: Consent (where you have opted-in to receive such communications).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our AND/OR products AND/OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

Third Parties (including HostGator, Get Response, Stripe, Calendly, Google Analytics, and social media platforms) whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

We use the following automated systems for carrying out certain kinds of decision-making AND/OR profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact us to find out more using the details in Part 15.

The following automated decision-making method(s) may be used:

Email Segmentation and Targeting

• Legal Basis: Consent and legitimate interests in providing tailored content to subscribers.
• Data Used: Subscription preferences, engagement history, and interaction data.
• Reason for Use: To deliver relevant emails and updates based on individual interests.
• Intended Result and Effects: Ensures users receive tailored content, improving engagement.

The following automated profiling may take place:

Customer Interest Analysis

• Legal Basis: Legitimate interests in understanding user preferences for enhanced services.
• Data Used: Site behaviour, product purchases, and browsing history.
• Reason for Use: To understand user interests and improve product recommendations and site content.
• Intended Result and Effects: Provides users with a personalised experience, displaying content likely to be relevant to them.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

How Long We Keep Your Data

Below is an outline of how long we keep different types of data:

Identity Information

Examples: Name, title.

Retained for as long as you have an active account with us and for up to 3 years following the last interaction, for record-keeping and compliance purposes.

Contact Information

Examples: Address, email address, telephone number.

Retained for the duration of your relationship with us and for up to 3 years after, unless you request earlier deletion.

Business Information

Examples: Business name, job title, profession.

Retained for the length of the service or contract and for up to 6 years after, to comply with legal and accounting obligations.

Payment Information

Examples: Card details.

Stored securely during the transaction process only. Afterward, only essential transaction records (without full card details) are retained for 6 years for tax and compliance purposes.

Profile Information

Examples: Preferences, purchase history.

Retained for as long as you have an active account with us and for up to 2 years after to offer personalised recommendations, unless otherwise requested.

Technical Information

Examples: IP address, browser type.

Retained for up to 1 year from the date of collection for security monitoring and analytics purposes.

Data from Third Parties

Examples: Contact information from referrals.

Retained only as long as necessary to complete the purpose for which it was collected, such as establishing contact or verifying eligibility.

9. How and Where Do You Store or Transfer My Personal Data?

Data Storage Locations and Protection Measures

UK Storage: We will only store your personal data in the UK, where it will be fully protected under UK Data Protection Legislation.

EEA Storage: We may store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states plus Norway, Iceland, and Liechtenstein, where your personal data will be fully protected under the EU GDPR or equivalent standards by law. Transfers of personal data from the UK to the EEA are permitted without additional safeguards.

Storage in “Third Countries”: We may store some of your personal data in countries outside the UK and EEA, known as “third countries.” In these cases, we will use specific approved contracts that ensure your data is protected to the same standards as under UK Data Protection Legislation. For further information, please refer to the Information Commissioner’s Office.

Please contact us using the details below in Part 15 for further information about the particular data protection safeguard(s) used by us when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

• limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
• procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

The security of your personal data is essential to us, and to protect your data, we take the following key measures:

• Encryption and Secure Storage: We use secure methods to store and manage personal data, including encryption where applicable, to safeguard data both during transmission and storage.

• Regular Monitoring: We regularly review and update security settings on digital devices and software to ensure they remain protected against potential risks.

• Continuous Awareness and Training: As a sole trader, I stay updated on data protection practices and requirements to maintain a high standard of personal data security.

10. Do You Share My Personal Data?

We will not share any of your personal data with third parties for any purposes, subject to the following exceptions:

1. Business Transfer or sale. If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
2. Legal Requirements. In limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or instructions from a government authority.
3. Service Providers. We may sometimes contract with the following third parties to supply services necessary for the operation of our business:

HostGator (Data Processor)

Activity: Website hosting and data storage services.

Sector: Web Hosting.

Location: United States.

GetResponse (Data Processor)

Activity: Email marketing and contact management.

Sector: Marketing Software.

Location: United States.

Stripe (Data Processor)

Activity: Payment processing services.

Sector: Financial Services.

Location: Various.

Google Analytics (Data Processor)

Activity: Website analytics and user behaviour tracking.

Sector: Analytics.

Location: United States.

These third parties act as data processors on our behalf. They only process your data in accordance with our instructions, and we ensure they take appropriate security measures to protect your personal data.

11. How Can I Control My Personal Data?

11.1        In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account).

11.2        You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products/services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for purposes such as analytics, advertising, and providing interactive features through services like Google Analytics, social media integrations, and payment processing. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site, and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of Our Site may not function fully or as intended. You will also be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

PHPSESSID

Purpose: Maintains session state across pages for navigation.

Strictly Necessary: Yes.

User Preferences

Purpose: Stores your cookie consent choices.

Strictly Necessary: Yes.

Cart

Purpose: Tracks items added to your shopping cart.

Strictly Necessary: Yes.

Site Language

Purpose: Stores your language preference.

Strictly Necessary: No.

and the following third-party Cookies may be placed on your computer or device:

_ga, _gid, _gat (Google Analytics)

Purpose: Tracks user behaviour and site usage for analytics.

__stripe_mid, __stripe_sid (Stripe)

Purpose: Used for secure payment processing and fraud prevention.

 _fbp (Facebook)

Purpose: Used for ad targeting and tracking.

__cfduid (Cloudflare)

Purpose: Manages security and trusted traffic.

__cfruid (Calendly)

Purpose: Manages scheduling interactions.

You can enable or disable Cookies through your browser settings. Most browsers allow you to choose to disable all Cookies or only third-party Cookies. Be aware that if you disable Cookies, some features on our site may not work as intended.

For details on adjusting Cookie settings, please consult your browser’s help section. For further information on the Cookies used on our site, including first-party and third-party Cookies, please refer to our Cookie Policy.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Jeanette Farrar).

Email address: [email protected]

Postal Address: 61 Bridge Street, Kingston. HR5 3DJ.

16. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 01/10/2024.